FAQs
If I am unsure of the registration number, can I still get a quote?
Yes. But you will need to be sure of the precise make and model to get an accurate quote.
What documentation do I need in order to claim my No Claims Discount?
You will need to provide evidence of your existing No Claims Discount which must be an original document, not a copy. You should request this from your existing insurer. Please be aware that you can only use the same No Claims Discount on one policy at a time.
What should I do if I have an accident?
You should contact our Claims Line as soon as possible, so that we can help you to get back on the road without delay.
What changes do I need to notify you of during the period of insurance?
You must notify us without delay if anything material changes. For example:
- You modify the vehicle in any way
- You change the vehicle
- The cover you require changes e.g. you need to add another driver
- You are convicted of a motoring offence, other than fixed penalty offences
- You change your address or occupation.
How do I cancel my policy with Express Insurance?
Please contact our Customer Services Team to discuss your requirements, as they will be able to advise you on the options available.
How can I renew my policy with Express Insurance?
We will contact you before your existing policy expires, but of course you can call us at any time.
